This position is responsible for assisting the Network Administrator, troubleshooting computers (PC desktops and servers) when needed and assisting with Website support. The primary focus is to support all users so they can work optimally in a networked environment.

Responsibilities and Duties:

• Responsible for the daily maintenance of all Library PC's and laptops
  • Troubleshooting and replacement of hardware components
  • Installation of software applications and operating systems
• Troubleshoot software programs, hardware and operating systems for both library staff and library patrons
• Provide Helpdesk hardware and software support to end-users
• Assist with database administration and programming when needed
• Provide technical and programming support for internal and external library Websites
• Handle purchasing and inventory for equipment, software, warranties, licenses and maintenance contracts
• Research software, technical issues and make recommendations
• Meet regularly with IT Team to set priorities and plan the implementation of projects
• Teach PC skills to end-users
• Maintain backups
• Other duties as assigned

Required Skills:

• Proficient knowledge of PC hardware, peripherals and software
• At least 1 year of Helpdesk Support and/or A+ Certification
• Proficient knowledge of DOS; Windows XP, 2003 server; Apache and Red Hat Linux/CentOS
• Microsoft Office 2003 and Exchange knowledge
• Watchguard or other firewall experience
• MySQL, Perl, CGI, PHP, Oracle or similar database programming knowledge
• Crystal Reports experience a plus
• Ability to learn new systems quickly
• Ability to teach others in plain English
• Excellent communication, problem-solving and troubleshooting skills

Other Requirements: Sense of humor; Team player; Desire to learn; Ability to follow directions; Ability to lift 30lbs and crawl under desks to install equipment.

Hours:
8 am to 4 pm Monday - Friday; Saturday rotation schedule 10 a.m. to 4 p.m. During special projects, hours may vary.